Results and Recalls

It is important that you obtain the results of any investigations, including blood tests or imaging, that your doctor has requested.
Results will not be given over the phone by reception unless your doctor has specifically arranged this.

You may be notified of normal test results by text message if you have provided consent to be contacted via SMS. Alternatively, your doctor may request that you make an appointment to discuss your results.

All abnormal results will require a follow-up appointment, either in the clinic or by telehealth, to arrange appropriate management.

You will be contacted in person, by SMS, or by letter if your doctor needs to discuss a result.
Please ensure your contact details are kept up to date for this purpose.

Please do not assume your results are normal if you have not heard from us.
Rarely, an abnormal result may not reach our clinic.

If you have not received communication regarding your results within a reasonable timeframe — usually 3–5 days from collection — please contact our reception team by phone or email.

With your consent, we may send SMS messages for recalls and reminders to let you know when investigations, appointments, or routine cancer screening tests are due.